A message from our Founder and Managing Director, Sally Carpenter

I would like to take this opportunity of welcoming you to Featherbed.

It was back in 1986 when I started Featherbed Nanny Agency placing not just Nannies but companions, cleaners, housekeepers and gardeners. I was privileged at that time to be introduced to Prince Charles which along with the publicity it brought kick started the business.

When the recession hit in the early nineties the demand fell for domestic staff and nannies but the need for companions and carers grew, which led me to change the name of the agency to Featherbed Homecare.

At the time there weren’t many care agencies around until the mid-nineties when vast changes were made concerning social care. A new commission was set up by the Government and that opened the flood gates to many wanting to start up their own care agencies.

It was never my intention for Featherbed to become a large agency or have franchises everywhere. I believe in staying small and always knowing who our clients and carers are, providing an excellent personal service and being available to offer help and advice.

I often say that we are one big family and hope that our clients and carers feel the same.

My aim has always been to help people stay in the comfort of their own homes where they can retain their independence and choice.

Both my parents needed care before they died and providing live in carers gave them the security and reassurance that they were going to be well looked after. It also drove me to want to help everyone live out their lives by having that special care and companionship as my Parents did.

Many carers have been with the agency for years and they are excellent, wonderful people.

During the last 38 years I have been privileged to help many people from different walks of life, Royals and Celebrities to family and friends and people who were neighbours when I was a child.

People ask me if I will ever retire and so far the answer is no, I love helping people too much.

Be assured that if you choose Featherbed to help you or your loved ones stay independent in their own home we will be able to help and offer the very best affordable care possible.

Sally Carpenter