FEATHERBED HOMECARE
Frequently asked questions
When you are faced with the challenge of finding a live-in care provider to help care for the emotional and physical well-being of someone you love, maybe your mom or dad, you will be faced with many questions.
Getting started
Q. I’ve never done this before. Can you tell me about your services?
We are a live-in care agency, which means that we provide live-in carers in your own home. Because we have 40 years of care experience and know our carers well, we will only place a compatible and experienced carer with you. Our carers provide companionship, security, and individual personal care needs so you or your loved one can remain in safe, familiar surroundings. We have carers experienced in all aspects of care, especially end-of-life, dementia and Alzheimer’s
We specialise in live-in care, but depending on the area, we can provide night cover or sleepovers.
Q. What kind of information do you need to know?
A. There are many different ailments that loved ones may experience. No two conditions (or lifestyles) are the same. We would like to find out more about your loved one’s needs so we can help you find the best care. When you call our office, our nurse-trained managers ask the right questions so we can develop and implement a suitable care package for your specific situation. Call us today for a personal consultation at 0117 9860710.
Q: How do I get started with your service?
- A. Just call our office. One of our nurse-trained managers will discuss your unique situation and requirements, along with costs, fees, and what we can offer.
- After that, a suitable date and time will be arranged for an initial home visit to meet and assess the person’s needs and care requirements.
Q. What geographical areas do you service?
- We can place carers anywhere within the UK.
Q. How quickly can service be provided?
Generally, once an assessment has taken place, we can provide service within 24-48 hours after you request it.
Q. When is home care necessary?
It is difficult to accept that a senior adult in your life can no longer perform the same tasks they once could on their own. You may have started noticing small signs that have raised concerns. At first, you may have even turned a blind eye, but when those signs become more frequent and more serious, it is time to pay attention and ask for help. Getting assistance for your loved one can help keep them safer, healthier, and living at home longer. It’s very true – there’s no place like home. That’s why older adults strive to stay there as long as they can. When a person is ageing or recovering from a recent surgery and needs help with their activities of daily living, a live-in carer may be necessary.
Choosing your carer
Q. Are your carers experienced and qualified?
Our carers are mature and trained in all aspects of personal care. They are experienced in all types of illness, including end-of-life, dementia and Alzheimer’s. We require their mandatory training to be renewed each year. They must possess an up-to-date enhanced DBS and carer insurance. We also offer an in-house training package for our carers. Featherbed Homecare Agency is a family-run business that provides premier live-in care to its clients while putting a premium on personal service and attention. We view our clients and our carers as part of the Featherbed Agency family.
Q. If a client is unhappy with their carer, what is the procedure to change carers?
If you would like to change a carer for any reason, call the agency immediately and ask for a replacement, and we will take care of it right away.
Everyday life at home
Q. Do you provide short-term care
Yes, we can provide a live-in carer for respite, convalescence, holidays or a short-term illness.
Q. What exactly would the carer do for me or my loved one?
- Personal Care such as bathing, dressing, toileting, grooming, mobility, transferring, positioning, feeding, oral hygiene.
- Grocery Shopping & Meal Preparation
- Light Housekeeping & Laundry
- Escorting Clients to Doctor Visits or Other Appointments
- Reminding to Take Medications
- Companionship & Conversation
- Accompanying on walks, outings, & other pleasant events
- Household Tasks & Various Personal Errands
Costs and ongoing support
Q. What ongoing service do you provide?
- We offer full support and advice for as long as a carer is in placement. We visit our clients and support our carers as needed.
- We are happy to make any changes or adjustments on an ongoing and as-needed basis.
- Our office is open 9 am – 5 pm Monday to Friday. Outside of these hours, we offer an out-of-hours answering service
Q. If I want to terminate service, how far in advance should I notify the agency?
We always offer a four-week trial period. For any reason you wish to cancel the service during the first four weeks, you will only pay for the time the carer has been in placement. After the trial period, we ask for one month’s notice to terminate the service.
Q. How much does live-in care cost per week
We strive to provide an excellent and affordable service. The total average weekly cost for one client starts at £984; for two clients, £1,200
Trusted Live-in Care Agency Since 1986
Serving Our Clients for the Last 40 Years
When you are faced with the challenge of finding the best live-in care agency to help care for the emotional and physical well-being of someone you love, maybe your mom or dad, you will want to be confident that you are making the right choice. At Featherbed Homecare Agency, extraordinary service is what sets us apart from other companies that provide live-in care services. Whatever your care needs, we are there for you, always striving to exceed your expectations. We provide specialised live-in care services throughout the UK for many illnesses, including end-of-life care, Dementia care, Alzheimer’s, Parkinson’s, MS, cancer and Arthritis.
Complimentary Care Assessment
Deciding on live-in care for a loved one is never easy, but the right answers can help you feel more comfortable with your options and confident in your final decision. That’s why Featherbed Homecare Agency provides clients and their families with a complimentary care needs assessment with a registered Manager. In the initial phone call and subsequent client assessment meeting, we will thoroughly discuss your care needs and work with you and your loved one to
determine how best to meet your requirements. After evaluating your home care goals, we will better understand your loved one's physical, emotional, and cognitive needs and work with you to create a personalised care package. At Featherbed Homecare Agency, extraordinary service is what sets us apart from other companies that provide Live-in care services. Whatever your care needs, we are there for you, always striving to exceed your expectations.
Get In Touch
Reliable Care Experiences
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Free Live-in Care Assessment Request Form
Please take a moment to fill out the form below or call us today to schedule your free home care needs assessment. We will guide you through the maze of home care options available, professionally and courteously – free of charge.
Please take a moment to fill out the form below or call us today on 01179 860710 to schedule your free live-in care assessment.