About Us
Caring for over 38 years
Featherbed Homecare Limited has been providing compassionate, personal care for over 38 years. Established in 1986, we continue to offer the same high-quality care as a small, independent homecare provider.
Featherbed is owned by founder Sally Carpenter who, along with a very loyal team of care consultants, is dedicated to providing excellent and reliable live in care at a reasonable cost.
We are one of the UK’s leading introductory care agencies. Over the years we have gained an excellent reputation for placing carers and companions with clients who wish to continue to live in the comfort and security of their own homes, but who require support to do so – whether that’s short or long term, through ill health, disability, old age or end of life.
We have offices in Bristol from where we coordinate care services throughout the south west, from Dorset to Gloucestershire including Bath, Bournemouth, Chepstow, Gloucester, Poole, Salisbury, Wells, Weston-super-Mare and Yeovil.
We pride ourselves on the success of our tailored, one to one support, matching only the most suitable and compatible carers to each of our clients.
Why choose Featherbed?
We are dedicated to helping people stay independent by offering excellent and affordable live in care.
We know that there are many care providers to choose from. We differentiate ourselves through the carers we work with. They are all well-known to us, and many have been part of our Featherbed family for years. We specialise in providing exactly the right carer.
You can be assured of a personal and tailor-made service, along with an affordable package of care. We are proud to have been providing private care to people in their own homes since 1986, and the quality of service is underlined by the fact that many of our clients and carers come to us via referrals from others.
We always meet our clients before placing a carer with them so that we get an understanding of their needs, interests, likes and dislikes. We treat our clients like we would our own family, with respect, loyalty and discretion, and we only ever place carers who have proved to us that they are reliable, capable and compassionate.
Further information
Attendance Allowance
You could qualify for help with the cost of personal care if you’re both physically or mentally disabled and you’re State Pension age or over.
This is called Attendance Allowance and it is not means tested. It’s paid at 2 different rates and how much you get depends on the level of care that you need because of your disability.
Full information is available at www.gov.uk/attendance-allowance.
The Care Quality Commission (CQC)
We registered with the Care Quality Commission (formerly the Commission for Social Care Inspection) when it was introduced by the government in 2002. Between 2002 and 2010 we had two inspections and each time were awarded a 3* Excellent Rating.
Since the introduction of the Health and Social Care Act 2008 (HSCA 2008) which bought changes in the way the Commission regulates care services, we no longer fall within the scope of the HSCA 2008. This is because we do not directly employ our carers. Following our last inspection in June 2012 we were advised by the Commission that we could choose to de-register. This we did and therefore we are no longer registered with CQC.
Please rest assured, our quality of service has not been affected and we continue to strive to provide excellent and affordable private care to our clients, at all times. Copies of our previous inspection reports are available on request.
People say the nicest things...
We pride ourselves on the fact that the majority of our clients come to Featherbed through the recommendation of other clients or their families.
“You offer an excellent service, thank you.”
“We have been very happy with Featherbed Homecare, from the first assessment visit through to the provision and standard of carers. The service is fast, friendly and efficient, and the carers have been well trained, kind, and patient. We have been using Featherbed for eight months and are happy to recommend them.”
“We tried several other agencies before you were recommended to us. Your service is the best by far. We are very happy with the carers and feel able to take a step back and allow Mum a measure of independence.”
“Please pass on our thanks to Mabel and Susan who looked after Mum during her convalescence. She is so much more confident now and able to live on her own again. We will keep your details in case we need help again.”
“Featherbed Homecare allowed my 90 yr old parents to live together in their home for over 2 yrs. Despite initial reservations my parents quickly accepted live in care and much enjoyed having company in the house. Much credit is due to the carers who were all lovely and very caring . I have no hesitation in recommending Featherbed.”
“Featherbed have been absolutely amazing. They provided 24 hour care for my mom who is in her 90’s for over a year in her own home. The care and efficiency was second to none. They were always there with advice and always there to listen. I think you’d be hard pushed to find an Agency as remarkable as Featherbed.”
“The carers you placed with my father have been fantastic, thank you Featherbed.”
“My sisters and I are very grateful to Featherbed for enabling our parents to spend the last five years of their lives in their own home. Each carer was kind, well-trained, professional and honest. Featherbed made great efforts to place carers with suitable personalities to relate well to Mum and Dad, which is an important aspect of their agency.”
“The quality of service we received from Featherbed was faultless. The carer, found swiftly, was exceptional in the sensitivity, care and attention she gave. We feel forever grateful.”
“Thank you for the speed of arranging live in care for my Father. You were efficient and excellent.”
“Thank you on behalf of my mother and myself, I would like to thank you so much for the carers you placed to look after Dad. It helped Mum an enormous amount and the support they offered her was immense. We are so grateful that Dad was able to stay at home with Mum. Thank You.”
“I would recommend Featherbed to anyone who wants live in care. The carers we had for my late dad were very special, very caring, kind and honest, they gave my dad the best care in his last year of life. He was very happy to be able to stay in his own home.”
“We were recommended to Featherbed Homecare by a friend and the service we received was second to none. Everything about the service was spot on. Mum couldn’t have had better care and attention. We have no hesitation whatsoever in recommending Featherbed to anyone needing their services.”
“Featherbed has consistently provided excellent carers for my parents. We have found the agency to be both efficient and supportive in keeping my parents happy in their own home.”
“So far we are happy with your service, particularly in finding and matching a suitable carer. Also in the follow up phone call, to make sure we were happy with our allocated carer.”
Featherbed Homecare has offices at Bristol; our care services cover the south west from Dorset to Gloucestershire.
Contact Featherbed Homecare today
For helpful, friendly advice, emergency care assistance or a free, no obligation home visit assessment
Call us:
Freephone
0800 111 4885
Bristol office
01179 860710